AUTOMOTIVE · WORKSHOPS AND SERVICE CENTRES

    An AI receptionist built for auto workshops

    Novara Tech runs a voice agent on your workshop's existing number. It books services, captures rego and odometer, quotes common jobs and escalates anything that needs you.

    Call the workshop agent directly: +61 485 000 424

    AGENT RECORDING · AUTOMOTIVE

    00:00 / 00:00

    DEMO CALL. SYNTHETIC RECORDING.

    THE PROBLEM

    A workshop phone rings hardest between 8am and 10am, which is exactly when the hoist is loading and nobody is at the counter. The call that rings out is not a lost enquiry in the abstract; it is a logbook service, a brake job, or a customer who now drives past you to the next workshop on the road.

    Voicemail does not recover it. Drivers with a warning light on the dash do not leave messages, they keep dialling until someone picks up. By the time the missed call is returned that afternoon, the car is already booked in somewhere else.

    The result is a booking diary that looks full on the good weeks and hollow on the bad ones, with no visibility into how much work walked past the door while the team had their hands full.

    CALL LOG

    A day on the line.

    07:52INBOUND+61 4•• ••• 41202:07
    Logbook service booking, 2019 RAV4
    Rego and odometer captured. Thursday 08:30 confirmed and written to the diary. SMS sent.
    08:31INBOUND+61 3 •••• ••••01:22
    Roadworthy certificate enquiry
    Price and turnaround quoted from the workshop price list. Inspection booked for Monday.
    11:04INBOUND+61 4•• ••• 87703:15
    Brake noise, urgent
    Symptoms captured and classified urgent. Escalated to the service manager with a written summary.
    14:19OUTBOUND+61 4•• ••• 23300:58
    Vehicle ready for collection
    Customer notified, pickup time confirmed for 17:00. Invoice link sent by SMS.
    18:42INBOUND+61 4•• ••• 69002:33
    After-hours tyre and alignment quote
    Quote issued from the price list. Fitting booked Saturday 09:00. Deposit link sent.

    WHAT IT HANDLES

    • Books logbook services, repairs, roadworthies and tyre fitting straight into the workshop diary.
    • Captures rego, make, model and odometer at the point of booking, so the job card is written before the car arrives.
    • Quotes common jobs from your own price list rather than guessing.
    • Answers the questions that eat counter time: opening hours, courtesy car availability, part turnaround, whether you service that make.
    • Classifies urgent safety issues and escalates them to a person with a written summary of the symptoms.
    • Calls customers back when a vehicle is ready and confirms a pickup time.
    • Sends SMS confirmations and reminders so the no-show rate drops.
    • Acuity Scheduling
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    • REST API
    • Webhooks
    • Acuity Scheduling
    • Agentbox
    • AroFlo
    • BigCommerce
    • Calendly
    • Cliniko
    • Console
    • Crazytel
    • eBay
    • Fergus
    • Google Apps Script
    • Google Calendar
    • Google Merchant Center
    • Google Sheets
    • Google Workspace
    • GoHighLevel
    • HotDoc
    • HubSpot
    • Kidsoft
    • Magento
    • Make
    • Maropost
    • Meta CAPI
    • Microsoft 365
    • Microsoft Teams
    • Monday
    • MYOB
    • Neto
    • n8n
    • OnceHub
    • Outlook
    • Pipedrive
    • PropertyMe
    • QikKids
    • QuickBooks
    • REX
    • Salesforce
    • ServiceM8
    • Shopify
    • simPRO
    • Slack
    • Squarespace
    • Storypark
    • Supabase
    • Timely
    • Tradify
    • Twilio
    • VaultRE
    • WhatsApp Business
    • Wix
    • WooCommerce
    • Xero
    • Xplor
    • Zapier
    • Zoho
    • REST API
    • Webhooks

    CASE STUDY

    A multi-site auto parts and service business in Melbourne recovered roughly 500 previously missed calls a month after deploying the agent across every location.

    Read the case study

    Hear it answer your calls

    Line statusREADY
    Line status READY. RINGS IN ABOUT 20 SECONDS. ONE CALL PER NUMBER PER HOUR.
    0/300

    RINGS IN ABOUT 20 SECONDS. ONE CALL PER NUMBER PER HOUR.

    Call the workshop agent directly: +61 485 000 424