E-COMMERCE · ONLINE RETAIL AND FULFILMENT

    AI call handling for online stores

    Novara Tech runs a voice agent on your store's support line. It looks up orders, answers delivery and returns questions, and resolves the enquiry on the call instead of opening another ticket.

    Call the store agent directly: +61 485 032 085

    AGENT RECORDING · E-COMMERCE

    00:00 / 00:00

    DEMO CALL. SYNTHETIC RECORDING.

    THE PROBLEM

    The overwhelming majority of contacts to an online store are the same four questions: where is my order, when will it arrive, can I return this, and does it come in another size. None of them need a person, and all of them arrive at once whenever a shipment is delayed.

    Support hours do not match shopping hours. Orders are placed at night and on weekends, and so are the enquiries about them, which means the queue is longest at the moment the inbox is unattended.

    A customer who cannot get a straight answer about a parcel does not wait. They lodge a chargeback, leave the review, and buy the next one somewhere else, which costs far more than the order in question.

    CALL LOG

    A day on the line.

    07:38INBOUND+61 4•• ••• 14501:19
    Order status, tracking not updating
    Order located by email and postcode. Carrier scan read back. Tracking link resent by SMS.
    10:26INBOUND+61 4•• ••• 80302:04
    Return request, wrong size
    Eligibility checked against the returns policy. Return label issued and emailed. Exchange reserved.
    13:11INBOUND+61 3 •••• ••••01:47
    Product enquiry, stock in another colourway
    Live inventory checked. Variant confirmed in stock. Product link sent by SMS.
    16:54INBOUND+61 4•• ••• 37700:52
    Delivery address change before dispatch
    Identity verified against the order. Address updated in the store and confirmed with the warehouse.
    20:33INBOUND+61 4•• ••• 96202:58
    Damaged item on arrival
    Photos requested by SMS. Replacement raised. Escalated to the support lead with a written summary.

    WHAT IT HANDLES

    • Looks up orders by email, phone or order number and reads back the current carrier status.
    • Answers delivery timeframe, shipping cost and cut-off questions from your own policies.
    • Processes returns and exchanges, issues return labels, and confirms eligibility against the returns window.
    • Checks live inventory for sizes, variants and restock timing.
    • Updates delivery addresses before dispatch after verifying the caller against the order.
    • Handles damaged and missing parcel claims, and escalates them with photos and a written summary.
    • Answers the routine account questions: discount codes, gift cards, invoices and receipts.
    • Acuity Scheduling
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    • BigCommerce
    • Calendly
    • Cliniko
    • Console
    • Crazytel
    • eBay
    • Fergus
    • Google Apps Script
    • Google Calendar
    • Google Merchant Center
    • Google Sheets
    • Google Workspace
    • GoHighLevel
    • HotDoc
    • HubSpot
    • Kidsoft
    • Magento
    • Make
    • Maropost
    • Meta CAPI
    • Microsoft 365
    • Microsoft Teams
    • Monday
    • MYOB
    • Neto
    • n8n
    • OnceHub
    • Outlook
    • Pipedrive
    • PropertyMe
    • QikKids
    • QuickBooks
    • REX
    • Salesforce
    • ServiceM8
    • Shopify
    • simPRO
    • Slack
    • Squarespace
    • Storypark
    • Supabase
    • Timely
    • Tradify
    • Twilio
    • VaultRE
    • WhatsApp Business
    • Wix
    • WooCommerce
    • Xero
    • Xplor
    • Zapier
    • Zoho
    • REST API
    • Webhooks
    • Acuity Scheduling
    • Agentbox
    • AroFlo
    • BigCommerce
    • Calendly
    • Cliniko
    • Console
    • Crazytel
    • eBay
    • Fergus
    • Google Apps Script
    • Google Calendar
    • Google Merchant Center
    • Google Sheets
    • Google Workspace
    • GoHighLevel
    • HotDoc
    • HubSpot
    • Kidsoft
    • Magento
    • Make
    • Maropost
    • Meta CAPI
    • Microsoft 365
    • Microsoft Teams
    • Monday
    • MYOB
    • Neto
    • n8n
    • OnceHub
    • Outlook
    • Pipedrive
    • PropertyMe
    • QikKids
    • QuickBooks
    • REX
    • Salesforce
    • ServiceM8
    • Shopify
    • simPRO
    • Slack
    • Squarespace
    • Storypark
    • Supabase
    • Timely
    • Tradify
    • Twilio
    • VaultRE
    • WhatsApp Business
    • Wix
    • WooCommerce
    • Xero
    • Xplor
    • Zapier
    • Zoho
    • REST API
    • Webhooks

    CASE STUDY

    The same order lookup and escalation pattern runs on the anchor automotive deployment, where live inventory checks and reservations recovered roughly 500 calls a month.

    Read the case study

    Hear it answer your calls

    Line statusREADY
    Line status READY. RINGS IN ABOUT 20 SECONDS. ONE CALL PER NUMBER PER HOUR.
    0/300

    RINGS IN ABOUT 20 SECONDS. ONE CALL PER NUMBER PER HOUR.

    Call the store agent directly: +61 485 032 085