# Novara Tech - Complete AI Services Documentation

> Comprehensive documentation of Novara Tech's AI services for Australian businesses

## Company Information

**Company Name:** Novara Tech
**Type:** AI Business Integration Company
**Location:** Australia
**Website:** https://novaratech.com.au
**Contact Email:** mohammad@novaratech.cloud

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## Complete Service Catalog

### 1. AI Strategy & Advisory

Strategic AI planning and implementation guidance for Australian businesses.

**Services:**
- AI readiness audit (systems, data, workflows, risks)
- AI roadmap (30/60/90 day plan)
- Use-case discovery workshops (by department)
- AI ROI modeling & prioritization
- Vendor/tool selection (LLMs, vector DBs, voice, automation)
- AI governance & policy setup (internal usage rules)
- Team training (prompting, SOPs, safe AI use)
- AI transformation program management

### 2. AI Voice Agents (Inbound/Outbound)

24/7 AI-powered phone agents for Australian businesses.

**Services:**
- 24/7 AI receptionist (answer, qualify, route)
- Missed-call AI call-back agent
- Appointment booking voice agent (calendar integrations)
- Lead qualification voice agent
- AI collections / overdue payment reminder agent
- AI customer support voice agent (Tier 1)
- AI dispatch / job scheduling voice agent
- AI order taking voice agent (menus, catalogues, parts)
- AI surveys over phone (CSAT/NPS/feedback capture)
- Multi-location routing (store/branch aware)
- Multi-language voice agents
- Compliance-aware call flows (disclosures, consent prompts)
- Call recording + transcription + post-call summaries
- Call scoring (objections, sentiment, compliance flags)
- Agent handoff to human (warm transfer + summary)

### 3. AI SMS Agents & Follow-Up Automation

Automated SMS communication and lead nurturing.

**Services:**
- Missed-call text back within seconds
- 2-way SMS conversational agent
- Lead nurture sequences (1–30 days)
- Quote follow-up + "ready to proceed?" sequences
- No-show reduction sequences (confirm/reschedule)
- Re-activation campaigns (old leads)
- Review request automation (after service/purchase)
- Payment link / invoice follow-up sequences
- Delivery tracking & customer updates
- Escalation rules (keyword triggers → human)

### 4. AI Chatbots (Website & Internal)

Intelligent conversational AI for customer and staff support.

**Services:**
- Website chat assistant (sales + support)
- Product/service recommender chatbot
- "Get a quote" conversational flow
- FAQ + policy + pricing chatbot
- Internal helpdesk chatbot (IT/HR ops)
- Staff onboarding chatbot
- Secure customer portal chat assistant

### 5. AI Customer Support Systems

AI-enhanced support operations and ticket management.

**Services:**
- AI ticket triage + auto-tagging
- Suggested replies for support staff
- Auto-draft email responses (brand voice)
- Knowledge base generation + maintenance
- Deflection flows (reduce tickets)
- SLA monitoring + escalation automation
- Multi-channel support (email/SMS/chat)

### 6. AI Sales Enablement

AI tools to accelerate your sales pipeline.

**Services:**
- AI lead qualification + scoring
- AI objection handling scripts (dynamic)
- AI proposal generator (from call notes)
- AI quote builder + follow-up logic
- CRM enrichment (company, role, intent signals)
- Sales call coaching (real-time or post-call)
- Deal summaries + next steps + follow-up tasks

### 7. AI Marketing Systems

AI-powered marketing automation and content generation.

**Services:**
- AI content engine (blogs, landing pages, ads)
- SEO content clusters & internal linking strategy
- AI keyword research + topic mapping
- AI ad creative variations (copy + hooks + angles)
- AI UGC script generation
- AI social scheduling + repurposing system
- AI email marketing sequences (welcome, nurture, winback)
- AI personalization (dynamic messaging by segment)
- AI review mining → marketing angles
- AI competitor intelligence summaries

### 8. AI Data Extraction & Document Automation

Automated document processing and data extraction.

**Services:**
- PDF → structured data extraction
- Invoice/receipt parsing + reconciliation workflows
- Contract analysis + clause extraction
- AI form processing (intake forms, referrals)
- OCR pipelines (scanned docs)
- Document classification + routing
- Auto-generate reports (multi-page)
- Auto-fill CRM fields from docs/emails

### 9. AI Knowledge Systems (RAG)

Retrieval-Augmented Generation for enterprise knowledge.

**Services:**
- Company knowledge base chatbot (RAG)
- Vector database setup (search + retrieval)
- Ingestion pipelines (Google Drive, Notion, websites, PDFs)
- Access control + permissions for knowledge
- Citations + source linking in answers
- Evaluation (hallucination tests, accuracy scoring)
- Ongoing KB updates + monitoring

### 10. AI Workflow Automation (n8n/Make/Zapier)

End-to-end business process automation.

**Services:**
- End-to-end automation design
- Webhooks + event-driven workflows
- CRM automations (lead → pipeline → follow-up)
- Calendar + email automation
- AI + Sheets automation (tracking + scoring)
- Multi-step approvals + notifications
- Error handling + retries + observability
- Human-in-the-loop approval steps

### 11. AI Integrations (CRM/ERP/Custom)

Connect AI to your existing business systems.

**Services:**
- Salesforce integrations (lead/call workflows)
- HubSpot automations + custom objects
- GoHighLevel (GHL) integrations
- Shopify AI workflows (support, order updates)
- Stripe billing + invoicing automations
- Xero integrations (invoices, reconciliation)
- Custom API integrations (REST/GraphQL)
- Data pipelines between systems

### 12. Custom AI Software Development

Bespoke AI-powered applications built for your needs.

**Services:**
- AI-powered web apps (dashboards, portals)
- AI-powered mobile apps
- Multi-tenant SaaS builds
- Admin panels + reporting
- Role-based access + security
- Usage-based billing + subscriptions
- Customer onboarding flows
- Audit logs + data retention features

### 13. AI Analytics & Reporting

Data-driven insights and performance monitoring.

**Services:**
- KPI dashboards (leads, conversion, response times)
- Agent performance reports (voice/SMS)
- Funnel tracking + attribution
- A/B testing frameworks for AI scripts
- Quality monitoring + drift detection
- Conversation analytics (topics, sentiment, outcomes)

### 14. AI Security, Privacy & Compliance

Secure and compliant AI implementations.

**Services:**
- Data minimization + retention policies
- Consent prompts for calls/messages
- PII redaction in transcripts
- Secure storage best practices
- Access control + least-privilege
- Vendor risk assessment
- Incident response playbooks (AI systems)

### 15. AI Training, Prompting & Brand Voice

Optimize AI performance with expert prompt engineering.

**Services:**
- Brand voice system prompts (consistent tone)
- Prompt libraries per department
- Guardrails (refusal rules, safe completion)
- Tool calling schemas + structured outputs
- Evaluation harness (test sets, scoring)
- Continuous improvement loop (feedback → prompt updates)

### 16. Industry-Specific AI Packages

Tailored AI solutions for Australian industries.

**Packages:**
- **Dental/Healthcare:** booking + reminders + intake automation
- **Real Estate:** inspection follow-ups + buyer qualification
- **Automotive:** parts enquiries + inventory/fitment logic
- **Trades:** quote requests + scheduling + dispatch
- **E-commerce:** order support + returns + upsell automation
- **NDIS/Health Services:** intake + referral workflows

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## Client Success Stories

### Healthcare - Dental Clinic
**Challenge:** Missed after-hours enquiries and manual appointment booking
**Solution:** 24/7 AI receptionist with calendar integration
**Result:** Never miss a call, automated appointment booking, reduced admin workload

### Automotive - Auto Parts
**Challenge:** High volume of repetitive parts enquiries
**Solution:** AI system that understands car parts and sorts requests automatically
**Result:** Response time dropped from hours to seconds, sales team focuses on real buyers

### NDIS Services - Healthcare Provider
**Challenge:** Manual enquiry handling and referral processing
**Solution:** AI handles enquiries, sends referral links, updates records instantly
**Result:** Freed up admin time to focus on client care

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## Technical Specifications

### Supported Integrations
- CRM: Salesforce, HubSpot, GoHighLevel, Zoho
- E-commerce: Shopify, WooCommerce, Magento, BigCommerce
- Accounting: Xero, Stripe, QuickBooks
- Communication: Twilio, Vapi, OpenAI, Google
- Productivity: Google Workspace, Microsoft 365, Notion
- Automation: n8n, Make, Zapier

### Security & Compliance
- Australian data sovereignty
- GDPR compliance ready
- PII protection and redaction
- SOC 2 aligned practices

### Availability
- 99.9% uptime SLA
- 24/7 AI agent availability
- Real-time monitoring and alerts

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## Frequently Asked Questions

**Q: What AI services does Novara Tech provide in Australia?**
A: We provide comprehensive AI services including AI voice agents, AI chatbots, workflow automation, CRM integrations, custom AI software development, and AI strategy consulting for Australian businesses.

**Q: How does an AI voice agent work?**
A: Our AI voice agents use natural language processing to handle phone calls 24/7. They can answer calls, qualify leads, book appointments, handle customer support, and transfer to humans when needed.

**Q: Can you integrate AI with my existing business systems?**
A: Yes, we integrate with all major platforms including Salesforce, HubSpot, Shopify, Xero, and custom systems via REST/GraphQL APIs.

**Q: How quickly can you implement AI solutions?**
A: Most AI solutions are operational within 2-4 weeks depending on complexity. Simple voice agents can be live in 1-2 weeks.

**Q: Do you provide ongoing support?**
A: Yes, we provide continuous monitoring, optimization, and support for all AI implementations.

**Q: What industries do you serve?**
A: We serve all industries including healthcare, dental, real estate, automotive, trades, e-commerce, and NDIS services.

**Q: Is Novara Tech an Australian company?**
A: Yes, Novara Tech is an Australian AI business integration company based in Australia, serving Australian businesses.

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## Contact Information

- **Website:** https://novaratech.com.au
- **Services:** https://novaratech.com.au/services
- **Demo:** https://novaratech.com.au/try-demo
- **Contact:** https://novaratech.com.au/contact
- **Email:** mohammad@novaratech.cloud
- **Location:** Australia